I was trying to find store hours on the TD website a couple days ago, so I used the Branch Locator. Well, apparently there isn't a branch in my city, even though I've been to it several times. So I tried to find their number and got some lady's house. That was annoying but I didn't figure there was much I could do, so I sent them a little note on their feedback thing, telling them the branch locator denied the existance of my branch. This is what I got back:

customer.service@td.com wrote:

Hello,

I appreciate your interest in verifying the business hours for your branch. Thank you for taking the time to write.

For immediate assistance, I encourage you to call EasyLine toll free at 1-866-222-3456. Please press “0” after the identification process to speak with a Banking Specialist who will be pleased to assist you. Representatives are available 24 hours a day, 7 days a week. If you are not registered for EasyLine, kindly press “2” and then “0” to speak with a representative. Alternatively, please feel free to visit the branch nearest you for assistance. For your convenience, branch contact information can be located on our website here:

TD Canada Trust - Locator

As email is not a secure channel for transmitting information, I regret that I’m unable to identify your portfolio and assist you via this medium.

I hope this direction is helpful. Thank you once again for writing.

Warm regards,

Chris Reaburn
Internet Correspondence Representative

What the hell? So I wrote back:

Thank you for responding so quickly to my question, even if you didn't bother to read all of it. I don't mean to seem confrontational, but the line "For your convenience, branch contact information can be located on our website here: TD Canada Trust - Locator " tells me that you weren't paying attention. I tried the branch locator. My branch does not exist according to it. That is why I asked what to do. Thinking about it, that was my only question. Also, the suggestion that I feel free to visit the branch nearest me for assistance, doesn't do me much good if I don't know when that branch is open because I can't find it's hours.

~Athena McCormick.

PS: When I put my money in your TD Canada trust, I am loaning it to the bank. Without customers, TD Canada trust would cease to be. In spite of this, I submit to service charges, inconvenient hours, lax security and indecently long lines. Please don't insult me by not even bothering to read a simple question before you brush it off as someone else's problem.

Good grief, that bank is a mess. I need to be in buttford when I have free time so I can switch over to PC banking. Lord.