407 ETR ( Sucks the Donkey Balls )
Posted by: mike in Scams 'n Spams
Tuesday, November 9th 2004 at 1:00pm
Well, I've decided to categorize this rant in Scams n Spams, and that is because the 407 ETR company is scamming me. The problem stems from the fact I like to use highway 407 to save me time every day. They like my money, I like the time saving. It was a good relationship, until I tried to get a transponder!
The 407 ETR has a website which can be accessed here. Now, while on this website looking up the information on how to lease a transponder, I find an online form. "Cool!" I say to myself. I fill it out, and fire it off. This was last monday (November 2, 2004).
As of today, there had been no response yet. No transponder. No letters. Nothing! What happened I wondered?? Well, I called up their customer service to find out. At first, I was told it could take up to 7 business days. Well, today is the 7th business day. Where is it? Oh, your applciation was denied because you tried to subscribe as a business client. Nope, no I didn't. Oh, your name was wrong. That's why! My NAME was wrong??? Ah yes, you filled out Michael, and we have Kenneth M on here (my name being Kenneth Michael). Uh huh... and all the other info was right? My license plate? My account number? My address? Yes. So, just because I filled out Michael instead of Kenneth M or Kenneth Michael, I was denied? Yes.
"Let me speak to your supervisor." Were my next words. Eventually, after 30 minutes... they said they could do nothing. I had to apply again, with the correct information no less. I demanded another supervisor... and I mean demanded. I wasn't getting off that phone until I spoke to someone else. I then got some woman who basically rehashed the same things and said she was in a meeting and had to call me back. I've never spoke to a company so assinine. I wish there was something I could do! My only option is to get mad and bitch to the world
[edit] I forgot to add this means I need to fill another application out, wait another 7 days, and pay the 407 ETR another $100 in video toll charges. [/edit]
Updated: Tue 09 Nov @ 1:00 pm
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Quigley Wrote...
Tuesday, November 9th 2004 at 1:28pm
(e.g. Purolator, UPS, Bell Canada, Group Telecom, AT&T, Intel...)
mike Wrote...
Tuesday, November 9th 2004 at 1:42pm
I'm disgusted thinking that I'm on the hook for this. To me, $100 is a big deal. To them, $100 is nothing... and yet I'm being treated as the bad guy. I feel very cornered and alone when trying to deal with companies. I'd like to say: "Well, I'll never pay you that $100 so screw you!", but I know, since I worked in customer service, this will only screw me.
SmrtySsa Wrote...
Tuesday, November 9th 2004 at 2:39pm
So.. uh.. Where's the $100 come in? a weeks worth of tolls (or the difference you pay by not having a transponder?)
mike Wrote...
Tuesday, November 9th 2004 at 2:47pm
The difference in price between the haves and the have nots. I pay a fee (roughly $4 + tax) every time I jump on the highway without a transponder because they take a picture of my license plate.
I exaggerated... but $4 * 2 trips * 7 days * 1.15 tax = $65 (64.4)
That's still a raping in my book.
Jester Wrote...
Tuesday, November 9th 2004 at 9:52pm
I don't have to pay; I don't live in Ontario. Anyone wanna buy a NB lisence plate???:P
mike Wrote...
Wednesday, November 10th 2004 at 6:40am
There seems to be a new sign stating out of province users will be billed. Although, I've heard in the past the payment is voluntary.
SmrtySsa Wrote...
Wednesday, November 10th 2004 at 8:21am
heh... it's evil.. and it's evil that outsiders get to use it for free. :)
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Quigley Wrote...
Tuesday, November 9th 2004 at 1:27pm
hehehe... well it sure does sound like they suck, but if you've honestly never spoken to a company that assinine, you're a very lucky man. all of my corporate dealings are with companies that assinine ;P